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Global Quality Director, Customer Compliance

Quality Assurance
194189 Requisition #

Our Quality Administration group in East Aurora, NY is hiring for a Global Director, Customer Compliance.

Reporting directly to the Group Quality Director, the Customer Compliance Director is a global position responsible for the systemic translation of customer quality requirements through the business capture and new product and process development value streams of the Aircraft Group.


This position is the primary quality interface with the business Sectors and the Customer to ensure process integrity while simultaneously achieving safety, quality, delivery and cost objectives. The incumbent will be responsible for leading and influencing a highly effective, results-oriented team of professional. As a global, Aircraft Group service organization, the quality function has many customers with varying needs; it is the responsibility of the Director to align services and initiatives with Group, Sector and Site strategy. The incumbent must have excellent working knowledge of business systems/processes as well as have demonstrated people management skills. Travel is a significant part of the job. Key stakeholders cover multiple global sites and product lines, resulting in extended working hours. Additionally, this position requires an awareness of cultural differences across geographic regions, and the ability to direct and collaborate effectively within these. The Customer base ranges across the US to Europe to Asia. Direct reports are located in East Aurora, Torrance USA; Baguio City, Philippines, Bangalore, India, and Tewkesbury and Wolverhampton, UK. 

Customer Compliance Director Job Duties...


The incumbent will be a key participant in the Quality Leadership Team as well as the Quality Representative on the Sector Leadership Teams: 

  • Establishing customer focused processes, standard work and effectiveness metrics for core quality processes in alignment with customer and regulatory requirements as well as AS9100 and ISO9001; 
  • In coordination with Contracts, Design Engineering, Product & Manufacturing Engineering, lead and guide the core processes of APQP in compliance with AS9145; 
  • Participates as a member of the New Product Introduction Steering Committee; 
  • In partnership with Program Management, monitor customer performance metrics, ensuring countermeasures are in place when metrics are not meeting expectations; 
  • Oversees the process to notify customers of escapes and facilitates multi-site events; 
  • Working with the Supplier Quality Director and the Value Stream Director, ensure processes are in place to effectively support timely and effective resolution to customer quality concerns. 
  • Participating in the strategy development and deployment of the business Sectors and the quality function; 
  • Ensuring customer facing quality solutions and initiatives are fully integrated with the Group’s business objectives, priorities, strategies, and mission; 
  • Work closely with Group, Site, and Sector functions to assess present and future business needs and direction. 
Minimum Requirements to be considered…

  • At least 10 years’ experience as a Manager in a leadership role. Requires a Bachelor’s degree in Engineering or Business. An Advanced (graduate level) degree in Engineering or Business is a plus 
  • Proven track record of leading change and driving improvement in customer quality and business performance. 
  • Demonstrated business acumen, with the ability to engage the right organizational resources to quickly and effectively resolve customer problems. 
  • Relevant industry experience is highly desirable. The successful candidate must be able to demonstrate an appropriate balance of strong process leadership and relationship building. 
  • Proven capabilities in managing and working collaboratively within a multicultural geographically dispersed environment. 
  • Experience in budgeting and cost control management

EOE/AA Minority/Sexual Orientation/Gender Identity/Female/Disability/Veteran

About Moog, Inc.:

Our company began in 1951 with Bill Moog’s invention, the servo valve, a device which became the heart of high performance motion control systems. Today, Moog Inc. (NYSE: MOG.A and MOG.B) is a worldwide designer, manufacturer, and integrator of motion control parts and systems.


Headquartered in East Aurora, NY, we proudly serve customers in more than 90 countries. Our operations extend to more than 27 countries and our talented, global workforce is nearly 12,000 strong.


Our company is organized into five operating groups: Aircraft, Space and Defense, Industrial, Medical Devices, and Corporate. Our high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. What sets Moog apart is our commitment to creating high-performance solutions that solve our customers’ most difficult technical challenges.


But it's more than technical excellence that defines us. Moog is a performance culture that empowers people to achieve great things. Our employees enjoy tackling interesting technical challenges in a culture of trust. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. 

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

EEO Documentation:          EEO is Law          EEO Supplement          Pay Transparency Notice

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