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Global Network & Connectivity Service Manager

Information Technology
195786 Requisition #

Imagine a working environment where people trust each other to achieve exceptional things.
Imagine a business that employs over ten thousand of the world’s most sought-after engineers and technologists.
Imagine an enterprise where a belief in personal accountability continues to drive groundbreaking innovation and global growth.


This is the reality of Moog – and you can be part of it.


As a Global Network and Connectivity Service Manager in Moog’s Corporate Group you will be responsible for providing leadership in the design and architecture of network and connectivity services at a global scale. The incumbent is also responsible for ensuring operational excellence in the delivery of network and connectivity service globally.

What you can expect day-to-day:

The Global Network & Connectivity Services Manager is responsible for the execution of projects and changes to support business and IT strategy. Interfaces with business unit management and other IT functional area management to define network and connectivity support initiatives and solutions for improving service efficiency and effectiveness and for translating the IT vision into a highly reliable and cost-effective platform.
The incumbent is responsible for end-to-end service delivery including all service offerings and the value that the service delivers. The incumbent is responsible for the development of a service strategy and a service roadmap. The incumbent must prioritize initiatives, develop and manage budgets, negotiate with partners and vendors, and authorize the release of new capabilities. The incumbent is expected to drive service maturity and service metrics. The incumbent must ensure service-appropriate roles have been identified, filled, and published.

The Global Network & Connectivity Services Manager is accountable for the overall quality and delivery of the processes and services within their discipline. The incumbent is expected to adopt a portfolio view, managing end-to-end processes and services which can include multiple products and channels.
The Global Network & Connectivity Service Manager has the following specific responsibilities:
• Work with cross functional IT teams to design and deliver compute services utilizing best practice and industry standard frameworks (e.g. ITIL, COBIT, PMBOK, CMMI)
• Management and control over all network and connectivity technology and products, including budgetary and design authority.
• Oversee the day-to-day function of the processes and services within their scope.
o Data Network
o Domain Service
o Internet
o Load Balancing
o Virtual Private Network
o Voice Network
o Network Access
o Remote Access

Service Managers are accountable for the successful operation and continuous improvement of their processes and services.
• Operate at a global scale and provide the connection between multidisciplinary business areas and stakeholders
• Make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the resolver/delivery teams
• Provide leadership, direction and supervision for a culturally diverse, globally located team of professionals
• Own the budget and allocate funding to areas of the service based on their decisions about priorities
• Communicate the benefits and performance of their process or service

Service Managers have the following responsibilities:
• Take a Lean approach to process improvement and continual service improvement
• Provide insight and advice on emerging process and control frameworks
• Represents the process or service across the organization
• Manages the risk of operating the service
• Designate roles and responsibilities within their team
• Coordinates communication among support staff and systems staff
• Serves as the point of escalation (notification) for major incidents
• Ensures that any changes to the service under their care follows the current change management work practice
• Participates in internal service review meetings (within IT)
• Participates in external service review meetings (with the business)
• Is responsible for ensuring that the service entry in the Service Portfolio/Catalog is accurate and is maintained
• Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
• Ensures that performance meets the requirements of SLAs and OLAs
Provides reporting and metrics on performance of service

You’ll need...
• Bachelor’s degree in Computer Science or related discipline
• Minimum 10 years of IT Service Delivery or Technical Experience in the relevant field
• Comprehensive Industry Knowledge
• Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving
• ITIL Certification Preferred



Moog Inc. is an EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran



About Moog, Inc.:

Our company began in 1951 with Bill Moog’s invention, the servo valve, a device which became the heart of high performance motion control systems. Today, Moog Inc. (NYSE: MOG.A and MOG.B) is a worldwide designer, manufacturer, and integrator of motion control parts and systems.


Headquartered in East Aurora, NY, we proudly serve customers in more than 90 countries. Our operations extend to more than 27 countries and our talented, global workforce is nearly 12,000 strong.


Our company is organized into five operating groups: Aircraft, Space and Defense, Industrial, Medical Devices, and Corporate. Our high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. What sets Moog apart is our commitment to creating high-performance solutions that solve our customers’ most difficult technical challenges.


But it's more than technical excellence that defines us. Moog is a performance culture that empowers people to achieve great things. Our employees enjoy tackling interesting technical challenges in a culture of trust. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. 

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

EEO Documentation:          EEO is Law          EEO Supplement          Pay Transparency Notice

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